Piyakona Aesthetics and Wellness - Website Terms and Conditions
1. Introduction
Welcome to the Piyakona Aesthetics and Wellness website (the "Website"), operated by Piyakona Ltd, a company registered in the United Kingdom with its registered address at 2 Wimpole Street, London, W1G 0EB ("Piyakona", "we", "us", or "our"). These terms and conditions (the "Terms") govern your use of the Website and the online booking system for aesthetics and beauty treatments offered by Piyakona (the "Services"). By accessing, browsing, or using the Website and/or making a booking, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you should not use the Website or our booking system.
2. Use of the Website
2.1. You may use the Website for lawful purposes only. You must not use the Website in any way that breaches any applicable local, national, or international law or regulation.
2.2. You agree not to:
* Reproduce, duplicate, copy, or re-sell any part of our Website in contravention of the provisions of these Terms.
* Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Website.
* Attempt to gain unauthorised access to any part of the Website, the server on which our Website is stored, or any server, computer, or database connected to our Website.
* Introduce viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful.
* Attack our Website via a denial-of-service attack or a distributed denial-of-service attack.
2.3. We reserve the right to suspend, restrict, or terminate your access to the Website at any time without notice if we reasonably believe you have breached these Terms.
3. Online Bookings
3.1. Our Website allows you to book appointments for our Services online. All bookings are subject to availability.
3.2. To make a booking, you will need to follow the online booking process. You are responsible for ensuring that all information you provide during the booking process is accurate and complete.
3.3. Once you have submitted a booking request, you will receive an email confirmation. This email confirms that we have received your request but does not guarantee your appointment. Your appointment is only confirmed when you receive a subsequent confirmation from us, typically via email or phone.
3.4. We reserve the right to refuse or cancel a booking at our discretion. If we cancel a booking, we will notify you as soon as reasonably practicable and offer an alternative appointment where possible or provide a full refund of any pre-payment made for that booking in accordance with our cancellation policy (see clause 5).
3.5. The prices for our Services are as displayed on our Website and are subject to change without notice. The price you will pay is the price displayed at the time of booking, subject to any promotional offers or discounts.
3.6. Payment for Services booked online may be required at the time of booking or at the time of your appointment, as specified during the booking process. We accept the payment methods indicated on our Website.
4. Consultations and Medical Information
4.1. Prior to receiving certain Services, you may be required to undergo a consultation with one of our practitioners. This is to assess your suitability for the treatment, discuss any potential risks or side effects, and ensure you are fully informed before proceeding.
4.2. You are responsible for providing accurate and complete information about your medical history, health conditions, and any medications you are taking during any consultation. Failure to do so may affect the safety and suitability of the Services.
4.3. We reserve the right to refuse to provide a Service if, in our reasonable professional opinion, it is not safe or suitable for you.
5. Cancellations and Rescheduling
5.1. Our cancellation and rescheduling policy is as follows:
* For appointments cancelled or rescheduled with less than [Insert Number] hours' notice, a cancellation fee of [Insert Percentage or Fixed Amount] of the treatment cost may be applied.
* Failure to attend a booked appointment without prior notice ("no-show") may result in a charge of the full treatment cost.
* We require [Insert Number] hours' notice for any cancellations or rescheduling of appointments. You can cancel or reschedule your appointment by [Specify Method, e.g., logging into your account on the Website, calling us, emailing us].
5.2. We reserve the right to cancel or reschedule appointments due to unforeseen circumstances or staff absence. In such cases, we will endeavour to provide you with as much notice as possible and offer an alternative appointment or a full refund of any pre-payment made for the cancelled appointment.
6. Intellectual Property
6.1. All content on the Website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Piyakona Ltd or its licensors and is protected by copyright and other intellectual property laws.
6.2. You may access and use the content on the Website for your personal, non-commercial use only. You are not permitted to copy, reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from the Website without our prior written consent.
7. Disclaimer
7.1. The information provided on our Website is for general informational purposes only and does not constitute medical or professional advice. You should consult with a qualified healthcare professional for any health concerns or before making any decisions related to your health or treatment.
7.2. While we endeavour to ensure that the information on our Website is accurate and up-to-date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the Website or the information, products, services, or related graphics contained on the Website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
7.3. We do not guarantee specific results from our Services, as individual results may vary.
8. Limitation of Liability
8.1. To the maximum extent permitted by law, Piyakona Ltd, its officers, directors, employees, agents, contractors, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including, without limitation, damages for loss of profits, data, use, goodwill, or other intangible losses) arising out of or in connection with your use of the Website or our Services, even if we have been advised of the possibility of such damages.
8.2. Our total liability to you for any claim arising out of or in connection with these Terms or your use of the Website and/or Services shall not exceed the total amount paid by you for the relevant Services.
8.3. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable UK law.
9. Indemnity
You agree to indemnify and hold harmless Piyakona Ltd, its officers, directors, employees, agents, contractors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms or your use of the Website and/or Services.
10. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy [Link to Privacy Policy] which explains how we collect, use, and protect your personal information. Our Privacy Policy is incorporated into these Terms by reference.
11. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
12. Changes to These Terms
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the Terms. Your continued use of the Website and/or booking system after any such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically for any updates or changes.
13. Contact Us
If you have any questions or concerns about these Terms or our Services, please contact us at:
Piyakona Aesthetics and Wellness
2 Wimpole Street
London, W1G 0EB
Email: [info@piyakona.co.uk]
Phone: [0207 088 8083]
Last Updated: [29/04/2025]